Refund Policy

Welcome to MYLONETRAX. We strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied, we offer refunds under the following conditions:

Eligibility for Refunds

• Items must be returned within 30 days of the purchase date.
• Items must be in their original condition and packaging.
• A valid receipt or proof of purchase must be provided.

Non-refundable Items

Some items are non-refundable, including:

• Gift cards
• Downloaded software products
• Perishable goods

Process for Requesting a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team via email at [email protected].
2. Provide your order number and describe the issue.
3. Our team will review your request and respond within 3 business days.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: [email protected]